Return Policy
100% Customer Satisfaction Guarantee
We are committed to serving our customers so we provide 100% Customer Satisfaction Guarantee or we will refund you the price paid for the item.
We will grant a refund under any of the following circumstances:
- Shortages, damaged or defective wholesale craft merchandise, though they must be reported within 72 hours of receipt of goods.
- The items received were not the items that were ordered by the customer in which case Craft hobby wholesale.com must be notified within 72 hours after the order has been received.
- The customer is not 100% satisfied with the items received. This decision must be made prior to the removal of any packaging so the item can be resold.
No returns will be accepted without prior authorization! If your current situation is applicable to any of the prior circumstances then you must call Craft hobby wholesale.com at 1(888)CRAFT81 or 1(888)272-3881. Only then will we work out the return details. The customer is responsible for any shipping charges incurred on a return.